Cancellation policy

The short version: your subscription is yours to change, pause or cancel any time before your next billing date.

How subscriptions work

You pick your roast, grind and delivery frequency. Each delivery is charged automatically at your subscription price, which saves 15% compared to a one-time order. Your payment details are stored securely by our payment processor; we never see your full card number.

Change, pause, skip or cancel any time

You're never locked in. Manage your subscription any of these ways:

• Log in to My Account
• Use the manage link in your subscription emails
• Call 615-675-6625 or email sales@ocanacoffee.com and we'll take care of it

Timing

Changes and cancellations made before your next billing date apply to that order. If an order has already been billed, it will ship as scheduled, and it's still covered by our 7-day guarantee.

Price changes

If the price of your subscription changes, we'll let you know by email before it takes effect, so you can make changes or cancel.

Refunds

Every subscription delivery is covered by our 7-day replace-or-refund guarantee. See our refund policy or the full Refunds & Subscriptions page.

Last updated October 24, 2026