Privacy Policy.
The short version: we collect what we need to roast, ship and support your coffee, we don't sell your information, and you can ask us to see or delete it any time.
What We Collect.
Information you give us
When you place an order, start a subscription, request a wholesale quote, sign up for emails or contact us, we collect what you provide, such as:
- Your name, email address and phone number
- Shipping and billing addresses
- Order details, subscription preferences (roast, grind, frequency) and order history
- Anything you send us through our contact form, chat, email or phone
- For wholesale requests, your organization name, city and how much coffee you serve
Payment information
Payments are processed securely by Shopify and its payment partners. We never see or store your full card number.
Information collected automatically
When you visit our site, we and our service providers automatically collect some technical information, such as your device and browser type, IP address, approximate location, pages you view, and how you got to our site. This is collected using cookies and similar technologies.
How We Use It.
To run your orders and subscriptions
Processing payments, roasting and shipping your coffee, local delivery, managing your subscription, and sending order, shipping and billing emails.
To help you
Answering your questions, handling replacements and refunds, and preparing wholesale quotes.
To keep in touch, if you want us to
If you sign up for our emails, we'll send new releases, brewing tips and offers. Every marketing email has an unsubscribe link. Even if you unsubscribe, we'll still send emails about your orders and subscription.
To improve and protect our store
Understanding how people use our site so we can make it better, preventing fraud, keeping records for accounting, and meeting legal obligations.
Cookies.
What they do
Cookies are small files stored in your browser. Some are needed for the store to work (like keeping items in your cart and getting you through checkout). Others help us understand how the site is used.
Your options
You can block or delete cookies in your browser settings, though parts of the store may not work properly without them. Our site doesn't currently respond to browser “Do Not Track” signals.
Your Choices.
Access, correct or delete your information
You can view and update your account details by logging in to My Account. To request a copy of your information, ask us to correct it, or ask us to delete it, contact us using the details below. Depending on where you live, you may have additional privacy rights, and we'll honor requests as required by law.
Emails
Unsubscribe from marketing emails any time using the link at the bottom of any email, or just ask us.
The Rest.
How long we keep it
We keep your information as long as we need it to provide our products, run your account, and meet our accounting, tax and legal obligations.
Keeping it safe
We use trusted providers and reasonable safeguards to protect your information. No method of sending or storing data online is 100% secure, but we take it seriously.
Children
Our store isn't intended for children under 13, and we don't knowingly collect their personal information. If you think a child has given us information, contact us and we'll delete it.
Changes to this policy
We may update this policy from time to time. When we do, we'll change the date at the bottom of this page.
Talk To A Real Person.
Call or email us and one of the three friends who run Ocana will help.
Last updated October 24, 2026