Refund policy

The short version: if something isn't right, tell us within 7 days of delivery and we'll replace it or refund it, your choice. No returns needed.

Not loving your coffee?

Let us know within 7 days of delivery and we'll make it right. Your choice: we'll send a different roast as a replacement, or refund that bag. No need to send the coffee back.

Damaged, missing or wrong item

If something arrives damaged, is missing from your order, or isn't what you ordered, contact us within 7 days of delivery with your order number (and a photo, if it's damaged). We'll send a replacement at no cost or issue a refund.

How refunds work

Approved refunds go back to your original payment method. We'll email you once it's processed. Your bank or card company may take a few business days to post it.

What we can't refund

• Custom orders, white label bags and event blends, since they're roasted and labeled just for you. If one arrives damaged or wrong, we'll still replace it.
• Gift cards.

Wholesale accounts

Wholesale, white label and event orders placed under a wholesale agreement follow the terms of that agreement.

Questions?

Call 615-675-6625 or email sales@ocanacoffee.com. You can also see our refund and subscription policies together on our Refunds & Subscriptions page.

Last updated October 24, 2026